Terms & Conditions – Casino Gibraltar Ltd

 

  1. Applicable Laws

For the resolution of any disputes or issues related to Casino Gibraltar Ltd – including both our physical premises and our website – the applicable legislation is that of Gibraltar. All legal matters will be resolved under Gibraltarian Law, and only the courts of Gibraltar will have jurisdiction in such cases.

  1. Entry Policy

Access to our casino is strictly limited to individuals over the age of 18. We reserve the right of admission and may deny entry or remove individuals at our discretion, particularly in cases of disruptive behaviour, intoxication, or breach of any internal policy. Identification may be required upon entry, and management reserves the right to request verification of age or identity at any time.

  1. Offers & Promotions

We occasionally run offers and promotions within the casino or through our website. All such offers are subject to specific terms and conditions, which will be clearly communicated at the time. To participate, you must:

  • Be at least 18 years old.
  • Not be self-excluded or otherwise restricted from gambling.
  • Have the legal right to participate in Gibraltar.
  • Agree to the terms and conditions of the specific offer.

If in doubt, we encourage you to consult a staff member or email us at reception@casinogib.ltd. Full terms and conditions are always available upon request on the premises.

  1. Responsible Gambling & Self-Exclusion

We are committed to promoting responsible gambling. Customers who feel they may have a gambling problem are encouraged to speak with a member of staff. We offer a self-exclusion programme and provide access to relevant support services, such as BeGambleAware or local counselling organisations. 

  1. Customer Data Collection & Biometric Identification

To ensure the safety and security of our guests and staff, Casino Gibraltar Ltd collects personal information including, but not limited to, identity documents, contact details, fingerprint scans, facial photographs, and CCTV footage.

Biometric data (e.g. fingerprint and facial images) are used solely for internal identification, access control, and security purposes. These data are stored securely, are not shared with third parties unless required by law, and are not used for marketing or commercial purposes.

All personal data is handled in strict accordance with the Gibraltar Data Protection Act and the General Data Protection Regulation (GDPR).

  1. Surveillance & Security

Our premises are under constant CCTV surveillance for security and safety reasons. Recordings are stored securely and accessed only by authorised personnel or law enforcement when required.

  1. Privacy Policy

In addition to biometric and surveillance data, we may collect other personal data through interactions on our website, participation in events, or use of loyalty programmes. Our full privacy policy detailing the types of data collected, legal basis, storage duration, and your rights can be accessed at any time upon request or on our website.

  1. Content & Accuracy

We make every effort to ensure the accuracy of the information provided through our materials, website, and within the venue. However, Casino Gibraltar Ltd reserves the right to update, modify or withdraw content, promotions, or services without prior notice. We accept no liability for unintended errors or omissions.

  1. Copyright & Intellectual Property

All content, branding, and materials – both online and within the casino – are the intellectual property of Casino Gibraltar Ltd and may not be reproduced without written permission. If you believe any material infringes your rights, please contact reception@casinogib.ltd.

  1. External Links

Our website may include links to external sites for user convenience. Casino Gibraltar Ltd does not endorse or accept responsibility for the content or practices of third-party websites.

  1. Amendments

Casino Gibraltar Ltd reserves the right to update or amend these terms and conditions at any time. Material changes will be posted on our website or displayed in the venue. Continued use of our services implies acceptance of any updated terms.

  1. Licensing & Regulatory Body

Casino Gibraltar Ltd is fully licensed and regulated by the Gibraltar Gambling Commissioner. We operate in full compliance with all applicable gambling laws and regulations in Gibraltar.

  1. Contact

For any queries, feedback or complaints, please contact us:

reception@casinogib.ltd
Casino Gibraltar Ltd – Gibraltar